SUMMARY

Information Systems professional with extensive experience in project management, development and support management, quality assurance and service bureau management. Planned, coordinated, tracked and distributed 12 releases for large on-line financial account processing system within established schedule using Software Development Life Cycle Process. Recognized strength in organization, problem solving, follow-up, detail analysis, documentation analysis, process improvement and a team player. Experience and strengths contributed to improved quality products 12 times using software development life cycle process. Customer satisfaction commitment achieved system up performance of 99.6% over three years on a 24-hour basis as ATM service bureau manager.

PROFESSIONAL EXPERIENCE

Cole-Layer-Trumble
A $40 million property appraisal company.

Quality Assurance Manager

Managed all levels of product testing on client/server database system.
Supervised software version control activities.
Developed software development life cycle process, daily version control procedures and patch distribution procedures.
Became proficient in all daily software version control activities.
Supervised four employees.

NCR Corporation
A $6.5 billion computer equipment and services company.

Quality Assurance Manager (1999)

Created and documented software quality assurance process and procedures using Capability Maturity Model as a framework to improvesoftware quality.
Learned problem-tracking system and became proficient in creating report templates and queries.

Project Management/Development & Support Manager

Planned, coordinated, tracked and distributed 12 releases for large on-line financial account processing system within established schedule using Software Development Life Cycle Process.
Monitored and tracked project using a Software Development Life Cycle Process, conducted status meetings and distributed minutes to all team members.

Project Management/Development and Support Manager

Identified problems and continued follow-up to problem resolution.
Assigned feature development responsibility for each of 12 releases and managed each to successful completion to improve customer satisfaction and provide functionality.
Supervised administration and control of software to developers to provide software configuration management for audits.
Supervised 12 developers and support analysts to achieve goals of the organization.
Planned and managed Year 2000 testing including Customer Acceptance testing within established schedule. All tests and results were documented for audit review.
Reviewed and verified documentation for each release, achieving quality products and successful installations.
Interfaced with Federal, Corporate and 3rd party auditors annually to verify software development life cycle process was being followed as documented. All audits were passed.

Information Imaging Analyst

Effectively planned, delegated and managed four printing projects totaling $1.2 million in revenue. Revenue and project responsibility increased each of the three years. Gross profit margin was 28% for the last year.
Identified problems early in government printing/mailing project eliminating production problems. Improved production performance by increasing blocking factor resulting in fewer data cartridges to be input.

Manager

Directed off-line testing of large financial account processing system supervising six analysts to improve quality.

Service Bureau Manager

Directed two managers while managing Electronic Funds Transfer service bureau.
Hired, trained and managed 60 people with annual expense budget of $5.25 million, maintaining uptime performance of 99.6% over three years on a 24 hour basis.
Established annual facility budget.

Manager

Directed 14 customer support and development personnel while managing large on-line/off-line financial account processing system processing 60 Thrift/Savings & Loans financial institutions.
Conducted monthly users meeting to establish joint projects and priorities.

PC SKILLS

Microsoft WORD, EXCEL, Project, Outlook (e-mail and scheduling), Lotus Notes

EDUCATION AND TRAINING

B.S. Math, Eastern Illinois University, Charleston, IL
NCR and Community College Classes over several years. Focused on analytical and programming skills, time management and effective presentation techniques.
Several courses in accounting operations of Thrift Associations (S&L's) and business law.
Capability Maturity Model training at Carnegie Mellon.